Terms of Use

Last updated: January 2026

These Terms & Conoditions (“Terms”) govern your access to and use of the inteliQ platform, services, applications, APIs, numbers, AI features, and related functionality (“Services”). By using inteliQ, you agree to these Terms.

1. Commercial Model – Pre-Paid Only

inteliQ operates on a strictly pre-paid basis. All plans, numbers, and usage must be paid for in advance before being made available.

There is no post-pay billing, invoicing in arrears, or credit facility unless explicitly agreed in writing.

2. Plans, Seats & Access

Access to the platform is provided via subscription plans which may include:

Seat-based access
Included usage allowances (where stated)
Feature entitlements based on plan tier

Subscription fees are charged in advance for the selected billing period. Plans renew automatically unless cancelled.

3. Usage & Drawdown

Usage-based services may include (but are not limited to):

Voice call termination
AI processing (e.g. real-time analysis, transcription, coaching)
Messaging or number-related activity

Where usage is not included within your plan, usage charges are deducted from your pre-paid balance on a per-use basis.

Usage rates are defined within the platform or associated pricing pages and may vary by service, destination, or processing type.

4. Pre-Paid Balance & Top-Ups

You may be required to maintain a positive pre-paid balance to continue using certain Services.

Balances are drawn down automatically as usage occurs
Top-ups must be completed in advance
Failure to top up may result in service restriction or suspension

inteliQ is not responsible for service interruption caused by insufficient balance.

5. Numbers

Any numbers provided (including virtual or mobile numbers) are supplied on a rental basis only.

Numbers remain the property of the issuing provider
Pre-payment is required to keep numbers active
Numbers may be withdrawn if payment lapses

Number availability, portability, and retention are subject to third-party provider and regulatory rules.

6. Cancellation

You may cancel your plan at any time.

Cancellation stops future charges
Access remains until the end of the paid period
No refunds are issued for unused time or balance

7. No Refund Policy

All payments are non-refundable.

This includes, but is not limited to:

Subscription fees
Pre-paid balances
Unused usage allowances
Number rental fees

8. AI Services Disclaimer

AI-generated insights, suggestions, or recommendations are provided for informational and assistive purposes only.

inteliQ does not guarantee outcomes, accuracy, or performance improvements. Users remain fully responsible for decisions and actions taken.

9. Suspension & Fair Use

We reserve the right to suspend or restrict access where:

Balances are insufficient
Usage is abusive, excessive, or non-genuine
Activity threatens platform stability or security
Legal or regulatory obligations require it

10. Intellectual Property

All platform software, AI models, interfaces, and content remain the intellectual property of inteliQ or its licensors.

11. Limitation of Liability

To the maximum extent permitted by law, inteliQ shall not be liable for indirect, incidental, or consequential losses, including loss of revenue, data, or business opportunity.

12. Changes to These Terms

These Terms may be updated from time to time. Continued use of the Services constitutes acceptance of the updated Terms.

13. Governing Law

These Terms are governed by the laws of England and Wales, unless otherwise required by applicable law.

14. Contact

Legal or contractual enquiries:
Email: [email protected]