How it Works – inteliQ

Technical Architecture

Engineered for Zero-Latency Support

inteliQ sits silently alongside your existing dialer, processing audio in parallel to ensure your calls stay crystal clear while insights remain instant.

Passive Audio Capture UDP Stream

Our proprietary listener hooks into your dialer's audio stream (Sip, WebRTC, or Desktop). Audio is captured in high-fidelity 16kHz mono without adding a single millisecond of lag to the actual call.

Streaming Transcription < 200ms Latency

Voice is converted to text in real-time. Our diarization engine identifies who is speaking (Agent vs. Customer) to ensure the AI knows exactly who needs help.

CORE INTELLIGENCE

Generative Guidance vs. Keywords

inteliQ eliminates the "clunky" keyword triggers of the past. Our platform uses a high-fidelity LLM Guidance Brain trained on elite coaching methodologies to analyze intent and psychological nuances in real-time.

● Pure AI Inference: No static rules. The AI understands the context of the deal, not just words.
● Elite Training Data: Grounded in thousands of hours of high-level sales and support coaching.
● Highest Grade Response: Delivers sophisticated, adaptive guidance that scales with the conversation.

Managerial Oversight

Managers view a live "Sentiment Map" of the entire floor. High-risk calls are flagged automatically, allowing for immediate intervention or "whisper" coaching.

inteliQ-Engine-v2.4

// Security & Data Flow

SOC2 Type II Compliant Environment
AES-256 Encryption at Rest & Transit
GDPR/CCPA PII Redaction Engine
No Audio Storage (Optional Privacy Mode)

99.99% Uptime SLA

Redundant global nodes ensure service continuity even during peak traffic.

⚡ Live Simulation - Try inteliQ for yourself

Experience the inteliQ Guidance Brain in a sandbox environment. Test your rebuttals against our AI skeptic.

Launch Live Simulation

No dialer integration required for sandbox mode.

THE SIMULATION ENGINE

How the Training Center Works

A three-step loop designed to build muscle memory through high-fidelity AI roleplay.

Define the Objective

Select from specific modules like Negotiation or Compliance to target the exact skill gap needed.

Deploy the Persona

Choose your opponent: from The Skeptic (high scrutiny) to The Frustrated Client (high emotion).

Live Score & Review

The AI analyzes the transcript instantly, grading the agent on intent, empathy, and outcome success.

The Simulator HUD

The interface allows managers to toggle between Phone and Video session formats, ensuring agents are prepared for every channel.

✔ Variable Persona Logic: Each persona focuses on different metrics, like the CTO who focuses strictly on specs.
✔ Interactive Feedback: Real-time prompts guide the agent through the simulation exactly as they would on a live call.
✔ Unlimited Scalability: Run thousands of roleplay sessions without a single human trainer present.

THE KNOWLEDGE PLUG-IN

Universal Intelligence, Enhanced by Your Data

inteliQ handles the conversation out of the box. Our RAG system simply feeds the Guidance Brain the specifics it needs to be an expert in your world.

STEP 01 // NATIVE MASTERY

Conversational DNA

The Guidance Brain is pre-trained on millions of high-stakes interactions. It already knows how to navigate "The Skeptic" and de-escalate a "Frustrated Client" without any setup.

STEP 02 // DATA INGESTION

Specific Context

Upload your pricing, contracts, or compliance docs. The RAG system indexes these "Specifics" so the AI can reference your exact terms during live calls.

STEP 03 // INTELLIGENT RESPONSE

Pinpoint Accuracy

The result is a fluid, intelligent response that combines professional conversational mastery with your specific business facts.

      // RAG STATUS: ACTIVE | GUIDANCE BRAIN: NATIVE_ENABLED
    

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